Privacy Policy

Effective Date: February 6, 2025

1. Introduction
At On The Road Tours ("us", "we", "our", or the "Company"), we value your privacy and the importance of safeguarding your personal data. This Privacy Policy ("Privacy Policy") describes how we collect, store, access, and otherwise process information relating to individuals ("Personal Data").
We are committed to protecting your privacy in accordance with the highest level of privacy regulation. As such, we follow the obligations under:
  • The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018
  • The EU General Data Protection Regulation (EU GDPR) (for users in the European Economic Area)

1.2. Scope
This policy applies to the On The Road Tours website (https://www.ontheroad.tours) and its domains.
This Policy does not apply to third-party applications, websites, products, services, or platforms that may be accessed through external links. These sites operate independently from us and have their own privacy and data collection practices. We are not responsible for their policies or content.

1.3. Processing Activities
This Privacy Policy applies when you interact with us by doing any of the following:
  • Using our services as a customer or authorized user
  • Visiting any of our websites that link to this Privacy Statement
  • Receiving any communication from us, including newsletters, emails, calls, or text\

2. Personal Data We Collect
2.1. Data You Provide
When you make a booking or inquiry, we may collect personal data, including:
  • Account Information: Name, email address, phone number
  • Payment Information: Billing address, credit card or other payment method
  • Driving Information: Driver’s license details, insurance status
If you provide us with personal data relating to others, you confirm that you have the authority to do so and that the data will be used in accordance with this policy.

2.3. Data from Third Parties
We may receive your personal data from third parties such as partners, travel agencies, or online booking platforms. These parties are responsible for obtaining consent where necessary.

3. Purpose and Legal Basis for Processing Personal Data
We collect and use personal data with your consent or where necessary to provide, maintain, and improve our services. These purposes include:
  • To fulfil bookings and process payments
  • To communicate with you regarding services, updates, or promotions
  • To comply with legal and insurance requirements
  • To enhance security and prevent fraud
  • To analyse website traffic and improve our offerings
Where we process personal data to provide a service, it is because it is necessary to perform contractual obligations. In cases where we rely on consent, you may withdraw consent at any time.

4. Sharing and Disclosure
We do not sell your personal data. However, we may share your data in the following circumstances:
  • With service providers: For payment processing, marketing, or customer support.
  • With insurers and legal authorities: To comply with legal or regulatory obligations.
  • With analytics providers (e.g., Google Analytics): To understand how users interact with our site.

5. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your device. They help improve website functionality and enhance user experience.
5.2. How We Use Cookies
We use the following types of cookies:
  • Strictly Necessary: Essential for the operation of our website.
  • Preferences: Store user preferences and settings.
  • Analytics: Track website usage to improve services.
  • Marketing: Display relevant ads and promotions.
You can manage cookie preferences through your browser settings.

6. Retention & Deletion
We retain your personal data only as long as necessary for the purposes for which it was collected and in accordance with legal obligations. Once no longer required, we securely delete or anonymize the data.

7. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

8. Your Rights Under UK & EU GDPR
Depending on your location, you may have the following rights:
  • Right to Access: Request a copy of the personal data we process about you.
  • Right to Rectification: Correct inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, unless required for legal purposes.
  • Right to Restriction of Processing: Request to limit how we process your personal data.
  • Right to Data Portability: Receive your data in a structured format or request its transfer to another service provider.
  • Right to Object: Object to processing based on our legitimate interests.
  • Right to Withdraw Consent: Withdraw consent for marketing communications.
To exercise these rights, please contact us using the details below.

9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

10. Complaints
If you have concerns about how we handle your personal data, please contact us. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.

11. Contact Us
For privacy-related inquiries or to exercise your rights, please contact us at:
Email: info@ontheroad.tours
On The Road Tours is committed to protecting your privacy. If you have any questions, please reach out to us using the contact details above.